forms and guidelines
Naples Peaceful Pets Sitting Guidelines and Policies
Pet Sitting visits are 7 days a week beginning at 6 a.m. The latest regular visits are scheduled for 9 p.m., although late night visits are available for $20 more until 11p.m.
Visit times: We will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted a little to accommodate our clients and drive time. All times are approximate. We will do our very best to arrive at the appointed times. We appreciate your flexibility.
Additional Pet Care Assistance and Other Scheduled Services: We all want our pets to have all the love and attention they deserve, but please be advised that if there are other persons entering and leaving your home, Naples Peaceful Pets cannot be held liable for any damages or problems that may arise as a result. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, repair persons, friends, family and neighbors. Naples Peaceful Pets does not accept liability for other persons who will be in your home during pet care and home services.
Unforeseen purchases: Naples Peaceful Pets will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition a $10 trip fee will be charged to the pet owner.
House Cleanliness: Naples Peaceful Pets will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies
Early Returns: It is not unusual for trip plans to change at the last minute. However, please understand that Naples Peaceful Pets carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns.
Cancellations: Naples Peaceful Pets requires a 30 day cancellation notice prior to the date of the first visit. Failure to provide notice in less than 30 days will result in a 50% cancellation fee payable by the pet owner.
Holiday Cancellations: Any cancellations during a major holiday; ie: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than a 30 day notice will result in 75% of the total fee for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.
Payment: Naples Peaceful Pets accepts cash, checks, Square and Venmo. Payment is due at the time of or prior to the first visit. Please make all checks payable to Naples Peaceful Pets.
Returned Check Charges: There is a $50 fee for all returned checks.